Refund policy

 

Taking effect March 22, 2024, merchandise in original condition with all original tags may be exchanged or returned for store credit within 10 days of receipt of goods, starting from day of delivery.  This does mean that no refunds will be issued. Free returns and exchanges will be offered for full price items only on domestic orders. Store credits will not expire. Original order shipping charges are not refundable.

Suzanne Rae does not offer price adjustments on sales. 

Promotional offers are only available for items purchased during said sale and are not applicable on any previous purchases.  Unless otherwise stated, any item purchased at or over 30% off is not eligible for return or exchange and is considered FINAL SALE.

Completing a Return or Exchange 

Please email info@suzannerae.com to request an RA number and return shipping label. Please include:

• your order number
• items you wish to return
• reason for return

We will respond to your request within 2 business days and provide a return shipping label for domestic orders only. Upon receiving the RA and shipping label, returns must be shipped within 10 days to be eligible for return. 

For International orders, return shipping fees are the responsibility of the customer. Suzanne Rae is not responsible for duty reimbursement in the case of international purchases. 

We have the right to deny returns if the merchandise returned does not meet our return policy requirements.